Shipping policy

  • Shipping Carrier
    • Domestic (Japan): Yamato Transport
    • International: Japan Post (EMS)
  • Shipping Fees
    • Domestic (Japan): A flat rate of 900 JPY (tax included). Free shipping on orders of 11,000 JPY (tax included) or more.
    • International (Outside Japan): A flat rate of 4,000 JPY per shipment.
  • Customs, Duties, and Taxes
    • International shipments may be subject to import duties, taxes, and VAT (Value Added Tax) as determined by the destination country. These costs are the responsibility of the recipient and are not included in our shipping charges.
    • For details on these fees, please contact your local customs office before placing an order.
  • Delivery Timeline
    • Processing Time: Orders are typically shipped within 7 business days after payment confirmation. (We do not ship on Saturdays, Sundays, and Japanese national holidays.)
    • Estimated Delivery: Once dispatched, it usually takes 3 to 21 business days to arrive, depending on the destination country and customs clearance.
    • We do not accept requests for specific delivery dates or times. We strive to ship as quickly as possible.
    • Shipping may be delayed due to long holidays in Japan, natural disasters, severe weather, or high order volumes.
  • Important Notes
    • Payment Methods: Convenience store payments and Cash on Delivery are only available for orders within Japan.
    • Combined Shipping: We cannot combine multiple separate orders into a single shipment. Each order will be shipped independently.